Manage Templates

Template management in Facebook Business Manager

For Official WhatsApp numbers, if you want to contact customers who did not interact with you for over 24 hours, you must use approved templates to send a message.

How to create a template

You must have FB Business Manager Admin Access in order to create a template successfully in Meta.

2) Click on Create Template on the top right corner.

3) Choose a category, name the template and select a language. Then click on Continue.

Template name will be typed in small caps with an underscore automatically.

4) Create the message body accordingly.

Please use variables {{1}} to replace personalised contents such as customer name, order number and date etc.

You can use more than 1 variable in a template message, please note variables cannot be repetitive, it has to be in ascending order {{1}}, {{2}}, {{3}}, and so on.

Click on Add Language on the left to add other languages and create the template at the same time

Header is optional to be included in template, you may also choose text or media in this section.

Buttons are optional too, you can choose to include quick reply or call-to-action buttons whenever necessary.

5) Once you are done with the content, click Add sample on the top right, upload an image file (if applicable), fill up the variable contents, and click Done.

6) Click on Submit. It will pop up with a window to confirm the language that you are submitting. Click Confirm.

7) The template is now submitted for review.

The approval process usually takes 2 hours to 2 days.

You may utilize the search bar to search by the template name and check on the approval status accordingly.

Once templates are approved by Meta, they will be synchronized to SleekFlow automatically.

Using a template

If you and the customer had no conversation in the last 24 hours, you are required to send an approved WhatsApp template message.

When clicking on the "Select Template" button, you can select from "All Templates" and send it immediately.

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