Conversation Status

You can switch chat statuses between "Open" and "Closed" from the Chat module.

Open - A new message received from a contact will be in "Open" status.

Alternatively, the conversation may already be ongoing and you may be expecting a reply from the customer soon.

To manually close the conversation, hover over the "..." button and select the "Close Conversation" action.

Broadcast Messages

If you send broadcast messages to contacts that you have not previously conversed with on SleekFlow, their conversation status will default to "Closed". You can re-open the conversation.

When a customer replies to a "Closed" conversation, the status will automatically change to "Open".