Facebook Business verification

Learn how to verify your Facebook Business

Written By Frieda Yip (Super Administrator)

Updated at July 10th, 2024

Required information

To complete Facebook Business Verification, you are required to have the below access and information:

 

Step 1 - Completing the steps

Login to Facebook Business by going to https://business.facebook.com

  • After you enter the page, you will see one of two interfaces
     
Interface 1 - Old Facebook Business Manager Interface
Interface 2 - New Facebook Business Manager Interface
Interface 2 - New Facebook Business Manager Interface

 

If your interface matches the First Interface, you can skip to Step 3

 

 

Step 2 - Switching to Old Business Manager Interface

  • On the bottom right of the screen, you can click on the Give Feedback icon
  • Press the Switch to Business Manager Icon
  • It will prompt you to write a review, you can cancel the box or type in a review. Either method will direct you back to the Old Business WhatsApp Interface

 

Step 3 - Navigating the Old Business Manager Interface

  • After arriving at the Old interface, go to Business Settings by pressing the bottom left settings icon (the cog)
  • Then navigate to the security centre
  • Press the Business Verification step button and begin the application accordingly

If you cannot press the button, please wait for our next email after submitting the Official WhatsApp application

 

 

Step 4 - Completing Business verification form

You will need to fill in the Business Verification form with the required information.

If you haven't completed the form, it will be shown on the Verification Status as 'In Review'.

Please confirm if you have filled in all of the information.

 
  1. Enter your business details

    Check you have entered the same business name shown on official documents. If you entered an incorrect name, it might not process the verification.

     
  2. Check your Business Registration Document to verify your business name

    Upload documents that show the legal company name, like Business Licences or VAT registration certificates.

    Remember to select your document language (English / 中文(香港))

     
  3. Upload documents for further verification
    You will need to upload your Business Registration Document again to verify your business address or phone number.

    Upload document, for example, the bank statement with address/phone for verification.

     
  4. Fill in the information for the business domain verification
    Type in your email address with company domain and verify your business domain
  5. Completed verification
    You have now completed Facebook Business Verification. The whole verification process will take 7-14 days.

    You may check the verification status on Facebook for Developer > Setting > Basic > Verification.

     

 

If your Facebook Business Verification has failed, please refer to our guide below to help you identify what needs to be amended to ensure your Facebook Business Verification gets approved

 

Troubleshooting Facebook Business verification: What to do if your Facebook Business Verification has failed

Why does it fail and how is it essential to your Official WhatsApp application's success?

To simply explain what the Facebook Business Verification does for your WhatsApp Official Application:

It confirms your business' identity, so that the information gets reviewed WhatsApp, in order for you to get an Official WhatsApp number.

In order to better help you understand why you got rejected by WhatsApp, you can check the following points

  1. Documents are either incomplete or invalid, which includes:
    1. Business Registrations that are outdated
    2. Address and Phone Numbers within the Business Verification step does not match your Business Registration documents + Business Info on Facebook
    3. Information that was self filled and not approved by your respective governments (no official chops or declarations)
    4. If documents cannot be clearly read
    5. Documents that were submitted did not match business name in Facebook or information filled in the Business Settings > Business Info section of Facebook Business
    6. You can refer to the Facebook guide here in order to understand specifically what documents you need
       
  2. Documents submitted in unsupported languages
    You can refer to this graphic here to check if your Official documents are in the following supported languages: 
  3. Missing follow up documents requested by Facebook through their email replies
    Please ensure to check your emails (that was submitted in the Business Verification) that all additional documents are provided
     
  4. Submitting the Facebook Business Verification multiple times in a short time span
    1. Please note that Facebook will treat multiple application attempts as spam and will not approve the application, try to submit application attempts minimum 3 weeks apart from the previous failed attempt to avoid this from happening
       
  5. Website name does not match Business Verification information
    Ensure that the logo on your website and other information matches those in the Facebook Business Verification + Business Info before completing the application

If you have any additional issues, you can contact our support staff through WhatsApp (+852 6452 2442) or through our emails (cs@sleekflow.io), so we can guide you through the application process!