Disconnection alerts help your team stay informed when a connected integration or WhatsApp Business API channel disconnects from SleekFlow.

On the “Disconnection alerts” settings page, you can:

• Turn integration disconnection alerts on or off
• Turn WhatsApp channel disconnection alerts on or off
• Add WhatsApp phone numbers to receive alerts by WhatsApp message
• Add email addresses to receive alerts by email
• Remove contacts that should no longer receive alerts

Alert contacts are the people who receive notifications when a connected integration or WhatsApp channel disconnects. Notifications are sent based on the alert types you have enabled.

Before you begin

Before setting up disconnection alerts, note the following:

• Alert contacts only receive notifications after their details are saved.
• Deleted alert contacts will not receive future disconnection alerts.
• WhatsApp alert contacts must include a country code.
• Email alert contacts must use a valid email address.
• If a WhatsApp Business API channel disconnects, it cannot send or receive messages until it is reconnected.
• A disconnected WhatsApp channel remains visible on the Channels page so you can reconnect or delete it.

Accessing the Disconnection alerts settings page

To open the Disconnection alerts page:

1. Click on the  icon in the left navigation bar to go to General settings page
2. Click “Disconnection alerts” in the left-sided panel

In this page, you can configure alerts for:

• Integration disconnection alerts
• Channel disconnection alerts

Manage alert types

In “Alert types”, you can configure which types of disconnection alerts SleekFlow should send: integration disconnection alerts, channel disconnection alerts, or both.

The WhatsApp phone numbers and email addresses you add on this page are shared across both alert types. If both alert types are enabled, saved contacts will receive notifications for both integration disconnections and WhatsApp channel disconnections.

Integration disconnection alerts

Turn on “Integration disconnection alerts” to receive alerts when an integration disconnects, such as Facebook Lead Ads and Shopify. 

Channel disconnection alerts

Turn on “Channel disconnection alerts” to receive alerts when a WhatsApp channel disconnects.

When a WhatsApp channel disconnects:

• The channel remains visible on the Channels page.
• The channel shows a “Disconnected” status.
• The channel cannot send or receive messages until it is reconnected.

Add a WhatsApp phone number for alerts

You can add WhatsApp phone numbers to receive disconnection alerts by WhatsApp message.

To add a WhatsApp phone number:

1. In the “Disconnection alerts settings” page, locate the “WhatsApp phone number” field
   
2. Select or enter the country code.
3. Enter the WhatsApp phone number.
4. You can add more by clicking on the “Add WhatsApp phone number” option
5. Click “Save” once you have completed

Add an email address for alerts

You can add email addresses to receive disconnection alerts by email.

To add an email address:

1. In the “Disconnection alerts settings” page, locate the “email” field
   
2. Enter the email address
3. You can add more by clicking on the “Add email” option
4. Click “Save” once you have completed

Removing existing WhatsApp phone number or email

You can follow the steps here to remove existing WhatsApp phone numbers or email addresses:

1. In the “Disconnection alerts” settings page, locate the WhatsApp phone number or email address you would like to delete
2. Click on the icon next to the item you want to delete
3. Click “Save” to save the changes
4. The phone number or email you have removed will no longer receive any disconnection alert

What happens when a WhatsApp channel or integration disconnects

When a WhatsApp Business API channel or integration disconnects, SleekFlow keeps the affected item visible so you can identify the issue and take action.

When a WhatsApp channel disconnects

A disconnected WhatsApp Business API channel:

• Remains visible in the WhatsApp Business API channel list
• Shows a Disconnected status
• Cannot send or receive messages until it is reconnected
• Can be reconnected if your business still wants to use the same number
• Can be deleted if the disconnected channel is no longer needed

Warning: A disconnected WhatsApp channel cannot send or receive messages until it is reconnected.

Learn how to reconnect a WhatsApp channel in our Help Center article. 

When an integration disconnects

A disconnected integration:

• Remains visible in SleekFlow
• May stop syncing data or triggering related workflows
• May affect connected features, depending on the integration
• Can usually be reconnected from its integration settings page

If you have received an integration disconnection alert, visit our Integrations Help Center page to find the article for your specific integration and follow the instructions to reconnect it.

What alert contacts receive

When a selected alert type is enabled and a related disconnection happens, SleekFlow sends alerts to the saved contacts.

Alert contacts can receive notifications by:

• WhatsApp message
• Email

For WhatsApp channel disconnection alerts, the alert may include details such as:

• Disconnected channel name
• WhatsApp phone number
• Disconnection time
• Steps to reconnect the channel
• Guidance to contact support if the issue continues