The “Customer sends you a message ” trigger activates whenever a customer sends a message to you. It allows you to automate your customer service or sales processes by reacting to incoming messages, and can be used to create welcome messages, FAQ bots, lead qualification workflows, and more.

Set up "Customer sends you a message " trigger node

1. Click on the Customer sends you a message trigger node to open up its node form, which will appear on the right side of the screen

2. The node form contains the following fields for you to set up the trigger:

• Setup tab
  • Channel: Select the desired messaging channel(s) that will trigger the flow when a message is received from it. You can select as many channels as needed for this workflow.
• Filter tab
  • Enrollment conditions: When toggled on, you can set specific conditions at the “Filter” tab that the customer must meet in order to be enrolled into the flow. For example:
    • Only trigger for messages received on working days.
    • Enroll customers whose messages contain specific keywords.