The “WhatsApp Flow response received” trigger allows you to automate actions when a customer successfully submits a WhatsApp Flow. This lets you collect form responses and save the data directly into SleekFlow for follow-up, segmentation, or reporting.
ℹ️ This trigger only runs when the customer successfully submits a response through a WhatsApp Flow.
Set up "WhatsApp Flow response received" trigger node
- Click on the WhatsApp Flow response received trigger node to open up its node form, which will appear on the right side of the screen
- The node form contains the following fields for you to configure your action:
- Set up
- WhatsApp Business Account: Select the WhatsApp business account you would like to set this trigger for
- WhatsApp channel: Select the WhatsApp channel you would like to set this trigger for
- Select WhatsApp Flow selection type:
- Template: Select the specific template where customer submit their response. When you click on the template field, a “Choose template” modal will appear.
- Flow: Select the flow where the customer submit their response
💡 What’s the difference between selecting a template vs. a flow?
- If you select template, the flow will only be triggered when the customer submits a response through that exact template
- If you select flow, the flow will be triggered whenever the customer submits a response through any template that includes that flow
Use flow template for more targeted triggers. Use flow ID if the same flow is reused across multiple templates.