The "Outgoing message sent" trigger is activated when your business sends a message to a customer, allowing you to create post-messaging workflows. You can use this to follow up with customers, provide additional information, or initiate a new sales or support process.
Set up "You send a message to a customer" trigger node
- Click on the You send a message to a customer trigger node to open up its node form, which will appear on the right side of the screen
- The node form contains the following fields for you to set up the trigger:
- Setup tab
- Channel: Select the desired messaging channel(s) that will trigger the flow when a message is received from it. You can select as many channels as needed for this workflow.
- Filter tab
- Enrollment conditions: When toggled on, you can set specific conditions at the “Filter” tab that the customer must meet in order to be enrolled into the flow