After your WhatsApp message template has been approved by Meta, you can use it to start or continue conversations with customers in SleekFlow.

WhatsApp message templates are required when you need to send a message outside the 24-hour customer service window. If a customer has not replied within the past 24 hours, WhatsApp only allows businesses to send approved message templates.

Within the 24-hour customer service window, you can continue the conversation with regular messages without using a template.

Send a WhatsApp message template from Inbox

You can send an approved WhatsApp message template directly from Inbox.

The steps vary slightly depending on whether the 24-hour customer service window is still open.

If the 24-hour customer service window is still open

1. Go to “Inbox” by clicking the icon in the left navigation bar
2. Open the WhatsApp conversation you want to message.
3. In the message textbox, click on the icon at the bottom left of the message textbox
   
4. Click on “Insert message template”
   

If the 24-hour customer service window has ended

1. Go to “Inbox” by clicking the icon in the left navigation bar
2. Open the WhatsApp conversation you want to message.
3. In the message composer, click Choose template.
   

A template selection window appears.

1. Select the approved WhatsApp message template you want to send.
   
2. If the template contains editable fields, enter or update the required information.
3. If the template includes media, upload the media before sending the message.
   1. Note: Media uploaded when creating a template is only used for Meta’s review. You’ll need to upload the media each time you send a message using that template.
4. Click “Send”

Send a message template  template via Broadcasts

You can also use your approved WhatsApp Carousel templates in Broadcasts to reach a larger audience.

For steps on creating and sending WhatsApp broadcast campaigns, please refer to this article.