SleekFlow Inbox brings conversations from your connected messaging channels into a single workspace, making it easier to manage customer communications without switching between different apps.
From Inbox, you can:
- Find customer conversations
- Read and reply to messages
- Collaborate with teammates
- Organize conversations
- View contact information while chatting
To open Inbox, click Inbox from the left navigation menu.
This article introduces the main areas of the Inbox workspace and how they work together when handling customer conversations.
Understand the Inbox layout
The Inbox workspace is divided into four main areas that help you find conversations, communicate with customers, and access contact information.
1. Inbox panel
The Inbox side menu is located on the left side of the workspace.
It lets you switch between different conversation views based on ownership, collaboration, conversation status, or workspace-wide queues. Selecting a different view updates the conversations displayed in the conversation list.
To learn more about Inbox views and conversation queues, see “Navigating and managing conversations in Inbox.”
2. Conversation list
The conversation list appears next to the Inbox side menu.
It displays the conversations in the selected Inbox view. Each conversation shows a summary of the latest activity, helping you quickly identify the conversation you want to open.
Select a conversation to open it in the conversation workspace.
To learn how to sort, filter, and manage conversations, see “Navigating and managing conversations in Inbox.”
3. Conversation workspace
The conversation workspace is where you read and respond to customer conversations.
It contains three main areas:
- Conversation control bar - where you can access available conversation actions
- Message history - which displays messages exchanged with the customer
- Message composer - where you write and send replies
To learn how to send messages and use messaging features, see “Sending and managing messages in Inbox.”
4. Contact info panel
The contact panel is located on the right side of the Inbox.
You can click the 
to open the contact info panel.
It displays information related to the selected contact, allowing you to reference customer details while managing the conversation.
The information available in the contact panel may vary depending on your workspace configuration and enabled features.
How conversations are handled in Inbox
SleekFlow’s Inbox is designed to help you manage conversations from start to finish. A typical workflow begins by selecting a conversation, responding to the customer, and updating the conversation once the interaction is complete.
Step 1: Choose an Inbox view
Select the conversation queue you want to work with from the Inbox side menu.
For example, open My Inbox to view conversations assigned to you.
Step 2: Find a conversation
Browse the conversation list to find the conversation you want to work on.
If needed, you can sort or filter the list to locate conversations more quickly.
For detailed guidance, see “Navigating and managing conversations in Inbox.”
Step 3: Open the conversation
Select a conversation to view its message history, available conversation controls, and contact information.
Step 4: Respond or collaborate
Reply to the customer using the message composer.
Depending on your workflow, you can also collaborate with teammates, change the assignee, or perform other available conversation actions.
To learn more about messaging features, see “Sending and managing messages in Inbox.”
Step 5: Update the conversation
After handling the conversation, update it according to your workflow. For example, you can change its status, snooze it for later follow-up, or close the conversation when it has been resolved.
For more information about managing conversations, see “Navigating and managing conversations in Inbox.”
What to read next
Navigate and manage conversations
Read “Navigating and managing conversations in Inbox” to learn how to:
- Navigate Inbox views
- Understand conversation queues
- Work with conversation lifecycle stages
- Sort and filter conversations
- Find unread conversations
- Manage conversation actions
Send and manage messages
Read “Sending and managing messages in Inbox” to learn how to:
- Use conversation controls
- Send messages
- Manage message actions
- Send attachments and templates
- Understand message delivery behavior