After connecting your TikTok Business Account to SleekFlow, you can manage channel settings directly from the platform. You can rename the display name, monitor connection status, remove the channel, and create Messaging Links to drive conversations from ads or profiles.

Accessing TikTok Business Messaging channel settings page

You can follow the steps below to access the “TikTok Business Messaging channel settings” page:

1. Click on the icon in the left navigation bar to go to the “Channels” page
2. In the left-sided menu, click on “TikTok Business Messaging”
3. You will be redirected to the “TikTok Business Messaging settings” page, where you will find a list of TikTok Business Messaging channels connected to SleekFlow
   

In the “TikTok Business Messaging channel settings” page, you can configure the following items for your TikTok Business Messaging channels:

1. Creating and managing message links of each channel
2. Renaming the connection name displayed on SleekFlow
3. Viewing connection status of each channel 
4. Removing connected channels

Creating and managing message links

Messaging links are smart links that direct users to a TikTok chat with prefilled text and optional tracking tags. You can use them in ad call-to-actions, TikTok bios, or offline marketing materials  to drive targeted conversations.

A messaging link includes:

1. Referral source tag: a referral source for tracking (e.g. spring_promo, bio_link)
   1. By using a unique referral source tag, you can identify where the user came from (For example: ad campaigns, profile link)
2. Message: a prefilled text that appears in the chat input

Example of a message link

https://tiktok.me/businessname?ref=summer2025&message=Join%20our%20VIP%20program

Example use cases of message links

• Campaign landing: “Click here to claim your discount” → directs users to chat with a prefilled promo message.
• Multilingual support: Share localized links with prefilled messages in different languages for global campaigns.
• Event RSVP: Add message links to stories or bios for events like adoption weeks, giveaways, or new product launches.

Benefits of using message links

• Create low-friction entry points into chat: 
  • Let users start a conversation with just one tap — no forms, no redirects, no extra steps.
• Control the first message and guide the conversation:
  • Prefill a message that sets the context, making it easier for your team to respond quickly and appropriately.
• Track link performance with ref values:
  • Use referral source tags to see which source (e.g. bio, ad, campaign) drove the chat and optimize your strategy.
• Drive higher engagement from TikTok without needing a website redirect:
  • Keep users inside TikTok and lead them straight into a conversation, rather than losing them on external pages.

Accessing the “Message link” page

You can follow the steps below to create a message link for your TikTok Business Messaging channel:

1. In the “TikTok Business Messaging channel settings” page, locate the channel you would like to rename
2. Locate the channel you would like to create message link for
3. Click on button of that channel
4. You will be redirected to the “Message link” page, where you will be able to:
   1. Create message links
   2. Edit existing message links
   3. Remove existing message links

Creating message links

You can follow the steps below to create message links:

1. In the “Message link” page, click on the “Create message link” button at the top right corner
   
2. A pop-up modal will appear
   
3. Fill in the following fields to create a message link:
   1. Message link title
      1. This is an internal name to help you identify the purpose of the message link in your SleekFlow workspace
      2. Use a clear and descriptive name (For example: “June Giveaway Bio Link” or “Ad - Summer Sale”) to help your team organize and manage links later.
   2. Referral source tag (optional)
      1. This optional field lets you add a tracking tag to identify where the link is being used. It appears in the URL as a ref value
      2. Helps you understand what source (e.g. profile, ad, landing page) led the customer to initiate the conversation
      3. Can be used in future analytics and automation (e.g. ref=bio_link, ref=fb_ad_may2025, ref=influencer_promo)
      4. You can add 1 tag per message link. Leave blank if you don’t need tracking.
   3. Prefilled message
      1. This is the first message that will appear in the chat input when a user clicks the message link.
      2. Customers will see and can edit this message before sending it.
      3. It acts as a conversation starter (e.g. “Hi! I’d like to know more about the Summer Sale.”).
      4. Limited to 500 characters.
4. Once you have filled in the information, click “Create”

Sharing and applying message links

Once you’ve created a message link, you can start using it to drive more conversations from your TikTok audience. Message links are flexible and can be placed anywhere your customers interact with your brand.

You can follow the steps below to copy message links and apply them:

1. Once you have created a message link, you will find a list of created links
   
    
2. Locate the link you would like to copy, and click on “Copy message link”
3. This will copy the full message link to your clipboard. You can paste and use this link anywhere online.

Editing existing message links

You can follow the steps below to edit existing message links:

1. In the “Message links” page, locate the message link that you would like to make changes to
2. Click on the icon next to the message link title
3. Select “Edit”
   
    
4. A pop-up modal will appear
   
    
5. Fill in the new details
6. Click “Save” to apply the changes

Remove existing message links

You can follow the steps below to remove existing message links:

1. In the “Message links” page, locate the message link that you would like to make changes to
2. Click on the icon next to the message link title
3. Select “Remove”
4. A warning modal will appear
   
5. Click “Remove” to confirm the action

Rename the TikTok Business Messaging channel

You can update the channel’s display name in SleekFlow for easier identification. You can follow the steps below to do so:

1. In the “TikTok Business Messaging channel settings” page, locate the channel you would like to rename
2. Click on the icon next to the channel name
3. Select “Rename” from the menu
   
    
4. A pop-up modal will appear. Enter the new channel name and click “Rename” to save the change
   

Viewing connection status of each channel

You can follow the steps below to check if your TikTok Business Messaging channel is properly connected:

1. In the “TikTok Business Messaging channel settings” page, you will be able to find a list of connected channels
   
2. Look at the Status column to view each account’s connection state:
   1. Connected: SleekFlow is successfully linked to the TikTok account.
   2. Disconnected: The connection is inactive. This may happen if the access token expires or required permissions are revoked.

Troubleshooting disconnected TikTok Business Messaging channels

If your TikTok channel shows a “Disconnected” status:

• Token may have expired
  • Access tokens can expire over time.
  • To fix this, simply remove the channel and reconnect it to generate a new token.
• Permissions were revoked
  • If TikTok permissions (e.g. message access, profile info) were changed or removed, the channel may become inactive. 
  • You’ll need to remove the channel and connect it again, granting all required permissions during the process.
• Account issues on TikTok
  • If your TikTok account was suspended or restricted, it may appear connected but not function properly. Log in to TikTok Business Center to check your account status.

Removing connected channels

You can follow the steps below to remove your TikTok Business Messaging channel from SleekFlow:

1. In the “TikTok Business Messaging channel settings” page, locate the channel you would like to remove
2. Click on the icon next to the channel you would like to remove
3. Select “Remove”
   
4. A warning modal will appear
   
5. Click “Remove” to confirm the action