Features available on the Mobile App

Learn how to leverage SleekFlow mobile app for your business

Written By Frieda Yip (Super Administrator)

Updated at July 5th, 2024

This article will guide you through SleekFlow mobile app’s features and instructions to make the most out of them.

Inbox

Our Inbox feature allows you to manage and streamline your customer communications across various messaging channels, including WhatsApp, Facebook, Instagram, and many more. 

Manage conversations

Filter conversations

You can filter conversations by a variety of different parameters, including:

  • Messaging channel
  • Labels
  • Conversation assignee or collaborator
  • Conversation status: open, snoozed, closed
  • Assigned/unassigned

Assign conversations

You can manage your conversations and assign them to specific owners and collaborators or to a team. Please refer to this article to learn more about this feature.

Sending messages

Generate and refine content using SleekFlow AI

On our mobile app, you can leverage SleekFlow AI, our suite of AI-powered features and tools, to maximize the efficiency and effectiveness of your conversations with customers. 

With “AI Writing assistant”, you can enrich your drafted content within the inbox in the following ways:

  • Perform grammar and spelling checks
  • Change the tone of voice of the content
  • Translate content to a variety of different languages
  • Simplify content
  • Expand or shorten content
  • Convert drafted content into bullet points or numbered lists

Alternatively, if the default enrichment options that are available do not suit your needs, you also have the option to refine your drafted content using a fully custom prompt. To learn more about “AI Writing assistant”, please check out our guide on AI Writing assistant.

Apart from our AI Writing assistant, you can also utilize SleekFlow AI’s Smart reply feature to generate smart responses in conversations based on your recent conversation history and knowledge from source materials uploaded to your business’ AI Knowledge base. You can refer to our AI Smart reply guide here

Sending templates, interactive messages, and scheduled replies

We support composing various message formats to enhance the communication experience for you and your customers. Some examples are listed below:

  • Template messages - WhatsApp messaging channels enable businesses to set up and utilize message templates when crafting messages, providing users with a standardized format for communication that ensures consistency and saves time. Please refer to this article to learn more about how WhatsApp templates work.
  • Interactive messages - Certain messaging channels (e.g. WhatsApp) allow users to incorporate interactive elements into messages, such as list buttons or quick reply buttons. Where available, you can add such interactive elements to your messages to enhance engagement and enable streamlined actions for your recipients, thereby improving the overall user experience and facilitating convenient interactions.
  • Scheduled replies - If you wish to reply to your customers at a specific time, our “schedule message” feature allows you to pre-set a time to automatically deliver your message, which can help ensure timely communication. Please refer to this article to learn more about how it works.
     

Note on availability of different message types:

Please note that the different message formats available to choose differ depending on your target messaging channel. For example, template messages are exclusive to conversations that take place within a WhatsApp messaging channel. Please refer to the Channel articles to learn more about how channels work, you can also find it useful for understanding different message types that are available in different channels under each channel section.

 

Contacts

Manage contacts

You can manage your contact easily by just a few clicks, from adding new contacts to editing their information. Our mobile app allows you to manage your contacts easily.

Refer to the following articles for some best practices for managing your contacts:

Filter contacts

You can filter your list of contacts by a variety of different parameters, including:

  • Contact owner
  • Labels
  • Contact lists

Alternatively, you can leverage our advanced filtering options to filter your list of contacts based on any of the fields that your business has set up within our standard contacts object, giving you ultimate flexibility in finding the specific contact records you’re looking for.

Please check out this article for more information on filtering contacts.