The Shopify integration allows your AI agent to pull product details directly from your store catalogue. This enables the agent to provide customers with accurate product information and assist them through the shopping journey.

In this article, we will guide you through setting up the Shopify integration in AI agent, its benefits, and how to manage it.
 

Benefits and use cases

Pain points solved:

• No manual catalog uploads: Product information is pulled directly from Shopify.
• Instant, accurate replies: Customers get real-time product details without waiting for an agent.
• Reduced support load: Automates common product inquiries and cart actions.

Common use cases:

• Product details: AI agent fetches descriptions, pricing, or availability directly from Shopify.
• Cart actions: Customers can ask the AI agent to add selected items to their cart.
• Product discovery: Customers browse your catalog through conversation with the AI agent.

Enabling Shopify integration in AgentFlow

You can follow the steps below to enable Shopify integration in AgentFlow:

1. Click on the icon in the left navigation bar to go to AgentFlow page
2. Locate an existing AI agent you want to enable Shopify integration with
3. Click on “1. Knowledge base” in the left-handed panel
   
   
    
4. In the “Knowledge base” tab, click on “Integrations” at the top
   
    
5. Locate “Shopify” integration in this “Integrations” page
   
6. Toggle on the “Shopify” integration
   
    
7. Once you have toggled on the “Shopify” integration, you will be able to select a Shopify store for this AI agent
   
   ⚠️ Note: A single Shopify store cannot be assigned to multiple AI agents at the same time. If the store is already linked to one agent, it will not be available for selection in another agent’s setup.
    
8. If Shopify is not yet connected in your account, when toggling on the “Shopify” integration:
   1. You’ll be prompted to redirect to the Integrations page. Click on “Continue to Integrations” button to continue.
      
       
   2. Follow the Shopify connection steps there before returning to AgentFlow. You can refer to this Help Center article to learn more about Shopify integration and how to connect to Shopify. 

Managing your Shopify integration for AI agent

After enabling Shopify in AgentFlow, you may need to update or adjust the connection later.

Changing store

If you need to connect a different Shopify store to an AI agent:

1. Click on the icon in the left navigation bar to go to AgentFlow page
2. Locate an existing AI agent you want to enable Shopify integration with
3. Click on “1. Knowledge base” in the left-handed panel
   
   
    
4. In the “Knowledge base” tab, click on “Integrations” at the top
5. Locate “Shopify” integration in this “Integrations” page, and make sure the toggle is turned on.
   
6. From the dropdown, select a different store that is already connected to your SleekFlow account.
   
7. The system will automatically save your changes. The new store will now be used by this AI agent.

Remove integration from AI agent

If you no longer want your AI agent to fetch data from Shopify:

1. Click on the icon in the left navigation bar to go to AgentFlow page
2. Locate an existing AI agent you want to enable Shopify integration with
3. Click on “1. Knowledge base” in the left-handed panel
   
   
    
4. In the “Knowledge base” tab, click on “Integrations” at the top
    
5. Locate “Shopify” integration in this “Integrations” page, and toggle off the “Shopify” integration
    
6. The system will automatically save your changes. The Shopify store will be disconnected from this AI agent.