Facebook Messenger is a powerful tool that allows businesses to connect directly with their customers through real-time messaging. By connecting your Facebook Page’s Messenger with SleekFlow, you can manage and respond to customer inquiries efficiently from a unified platform.

Starting a conversation

On Facebook Messenger, businesses can respond to customer messages within a 24-hour messaging window. This window starts when a customer sends a message to your Facebook Page and resets each time the customer replies.  

Within this 24-hour period, you can send free-form responses to continue the conversation.

If a customer comments on your Facebook Page’s post or story, you can also send a private reply to initiate a conversation. Once the customer responds, a new 24-hour messaging window begins.

After the 24-hour window closes, businesses can no longer send free-form messages unless using Meta-supported re-engagement methods (such as marketing messages or other opt-in-based messaging features, depending on availability).
 

Supported message type in SleekFlow's Inbox

1. Text

You can compose and send text messages directly.  You can input up to 2,000 characters per text message. 

2. Voice message 

3. Image

4. Video

Unsupported message types in SleekFlow Facebook Messenger channels

Certain message types are not supported when using SleekFlow with Facebook Messenger:

• Sending voice messages
• Sending stickers
• Reacting to messages
• Sending PDFs
• Sending recorded videos