After setting up your email channels, you can view and manage them from the “Email channel” page.

You can update how connected email accounts appear in SleekFlow, customize your SleekFlow email address, reconnect accounts that require authorization, and delete email channels you no longer need.

This article explains how to:

• View your connected email accounts
• Edit an email account name
• Reconnect an email account
• Delete an email channel

Before you begin

The actions you can perform depend on your Channel permissions.

If you cannot access an action described in this article, contact your workspace admin to check your permissions.

Accessing the “Email channel” page

To start connecting your mailbox:

1. Click on the icon on the left navigation bar to go to the “Channels” page
2. In the left-sided panel, click “Email”
3. You will be redirected to the “Email channel” page

View your connected email accounts

You can view the connected email accounts in the “Email channel” page.

The “Connected accounts” section shows:

• Your SleekFlow email address, if it has been claimed
• Connected Microsoft 365 or Outlook email accounts

For each connected Microsoft 365 or Outlook account, you can view its display name, email address, and current connection or import status. Depending on the account status and your permissions, you can also edit, reconnect, or delete the account.

Understand email account statuses

The status shown next to an email account helps you understand its current connection or email history import state.

When an email history import is syncing or has failed, additional import details may appear below the account. You can learn more about how to troubleshoot “Reconnect required” and “Import failed” in our Help Center article

Edit an email account name

You can change the account name displayed in SleekFlow without changing the connected email address.

Please note that you will need the Edit channel permission to edit an account name.

To edit an email account name:

1. In the “Email channel” page, find the email account you want to update.
2. Click the icon to open “Edit email account”.
3. Edit the “Account name” field.
4. Click “Save changes”.

The email address is read-only and cannot be changed. The dialog also shows whether the account is “Connected” or requires reconnection.

After the account name is updated successfully, you will see the message “Account name updated”.

Reconnect an email account

A connected Microsoft 365 or Outlook account may need to be re-authorized if its authorization expires or its connection can no longer sync emails.

When this happens, the account shows the “Reconnect required” status and a “Reconnect” button appears.

You need the Edit channel permission to reconnect an email account.

To reconnect an email account:

1. In the “Email channel” page, find the account with the “Reconnect required” status.
2. Click “Reconnect”.
3. Complete the authorization process on the Microsoft consent screen.
4. After granting access, you will be redirected to the “Email channel” page in SleekFlow.

After the account is successfully re-authorized, its status returns to “Connected”.

Delete an email channel

You can permanently delete a connected email account from SleekFlow if you no longer want to use it as an email channel.

To delete an email channel:

1. In the “Email channel” page, find the email account you want to delete.
2. Click the icon next to the email account
   
3. Review the information in the “Delete email channel” dialog.
   
4. Click “Delete permanently”.