The “WhatsApp message status updated” trigger allows you to automate actions based on changes to your message delivery status. Whether a WhatsApp message is delivered, read, or fails to send, this trigger ensures you can stay on top of your messaging workflow and respond proactively.
⚠️This trigger runs for each WhatsApp message status change, so keep your flow focused on specific scenarios to prevent excessive automation
Common use case
- Failed delivery handling: Automatically add contacts to a list for follow-up actions when a message fails to deliver
- Data synchronization: Sync message statuses with external platforms via HTTP requests to keep your systems updated in real time
With this trigger, you can streamline your communication processes and improve your response efficiency.
Set up "WhatsApp message status is updated" trigger node
- Click on the WhatsApp message status updated trigger node to open up its node form, which will appear on the right side of the screen
- The node form contains the following fields for you to set up the trigger:
- Set up
- Channel: Select the WhatsApp channel you would like to set this trigger for
- Message status: You can select “Sent”, “Delivered”, “Read”, “Failed” as the trigger condition of this node
- Filter tab
- Enrollment conditions: When toggled on, you can set specific conditions at the “Filter” tab that the customer must meet in order to be enrolled into the flow
ℹ️ This trigger only runs when the customer successfully submits a response through a WhatsApp Flow.