To manage your connected channel on SleekFlow, sign in to your SleekFlow account and go to "Channels" by clicking on the icon on left sidebar. You will then land on the channel settings page. 

You will see a list of supported channel types on the left hand side of the screen. Clicking on a channel will direct you to the settings page of the selected channel type. When there is at least 1 channel connected of a specific type, a green tick will appear next to that channel type. 

The following sections of this article outline the instant messaging channels that SleekFlow supports. 

WhatsApp Official API

SleekFlow allows you to manage multiple WhatsApp Business API accounts. You will see the page below if you have connected at least one WhatsApp Business API account in SleekFlow, where you will find:

1. Entry point to connecting a new WhatsApp Official API account
2. Navigation bar
3. Import chat history button in the "Accounts" page

1. Connect to WhatsApp Official API

This section allows you to create a new account, connect an existing account that is managed by SleekFlow, and migrate an existing account from another business solution partner to SleekFlow. To do any of these actions, click “Connect” on the right.

Please note that a monthly fee of US$15 applies for each connected account to a WhatsApp Business API account.

2. Navigation bar

The navigation bar segments the different actions you can take to configure your WhatsApp Business API accounts. 

a. Accounts

In the “Account’ tab, you will see a list of WhatsApp Business phone numbers connected to your SleekFlow account. 

i. Facebook Business Manager account

To navigate between the WhatsApp Business Accounts (WABA) hosted in different Facebook Business Manager accounts, click the drop down list in (i). 

You will see the verification status of your Facebook Business Account under their name. The table below outlines the meaning of each status: 
 

Status	Description
	Your Facebook Business Account is verified by Meta. You are eligible for A higher messaging limit beyond the original allowance of 250 business-initiated conversations per 24 hours Connecting to more than 2 numbers Submitting an Official Business Account (OBA/green tick) application
	Your Facebook Business Account is not verified. However, not every business needs to be verified to use WhatsApp Business API. You may consider getting verified to enjoy additional benefits shown in the tier. See this article to learn the steps to get verified.
	Meta evaluates a number of factors during the business verification process. Meta may prevent your business from being verified if the submission does not meet the requirements. Learn more from Meta’s documentation.

ii. WhatsApp Business API Account (WABA) and WhatsApp Business phone numbers

After selecting a Facebook Business Manager account, you will see sections corresponding to each WhatsApp Business API Account (WABA) under that Facebook Business Manager account.

Within each of the sections, you will see each of the connected WhatsApp Business phone numbers corresponding to that WABA that have been connected to your SleekFlow account. 

In the image above, "Branch A" and "Branch B" are WhatsApp Business API Accounts (WABA), each with 6 and 2 WhatsApp Business phone numbers hosted under them respectively. You may press the toggle ⏷ next to the WABA name to show or hide the displayed profiles. 

In (ii), you may see the details of your WhatsApp Business phone number, including:

• Phone number: The internal name of your profile and its number. The number in the bracket is the area code, the rest is the phone number. 
• WhatsApp display name: The public name of your profile. 
• Status: The connection status of your profile. It will be impacted by Quality Rating and impact the account’s ability to send messages. See the table below to learn more.
   

Status	Description
	You can send outgoing messages within your set messaging limit
	Unable to send or receive messages via this phone number. Please contact us for support.
	Unable to send or receive messages via this phone number. Please contact us for support.
	This status occurs when the phone number's quality rating changes to “Low” and is on track to be downgraded to a lower message tier Businesses can't upgrade messaging limit tiers while the status is "Flagged". Please see this article for more or contact us for support.
	You've reached the messaging limit or your quality rating is "Low”, and are unable to initiate new unique customer conversations for the next 24 hours.
	You've reached the messaging rate limit for initiating new unique customer conversations, and are unable to initiate this type of conversation for the next 24 hours.

• Quality rating: The quality rating of your profile is based on the recent messages that your customers have received over the past seven days. This rating is determined by the feedback from your customers, such as the reason to block your phone number and other reporting issues.

Quality rating	Description
	Default upon the user creating the phone number
	The quality rating will drop to medium when the number receives reports of spam from the messages sent
	The quality rating will further drop to low when the number continues to receive reports of spam from the messages sent
	The quality rating is currently unavailable for WhatsApp Business Accounts that have not yet been verified or are in the process of registering

• Messaging limit: It is the maximum number of conversations that you can initiate per 24 hours. Please note that the limit will only change when WhatsApp has performed auto-scaling to increase or decrease the messaging limit. It will not change as you send messages via SleekFlow.

iii. Action menu

To access the action menu, click the ⠇icon next to a WhatsApp Business phone number name, then you will see a list of actions you can carry out on the profile. 

• Rename
  To rename your WhatsApp Profile’s internal name, click “Rename”
  
  
  A screen will appear. Type the new name and click “Save” to apply the changes. 
  
   
• Remove
  To remove the WhatsApp Business phone number, click “Remove” in the action menu. 
  
  A screen will appear to confirm your deletion. Please note that this action will only disconnect the WhatsApp Business phone number from your SleekFlow account, and will not deregister the WhatsApp Business number from your WhatsApp Business API account. You may reconnect the number at any time.
  
  Click “Remove” to disconnect the channel.