🔒 The information in this section applies only to Admin account users
Connect your WeChat account with SleekFlow to see and reply to messages in your team inbox.
If you have not created a WeChat Official Account, please register a "Service Account 服务号" here.
Prerequisites before connecting your WeChat account to SleekFlow
To connect a WeChat Service Account to SleekFlow, please note the following:
- Supported account type: SleekFlow supports integration exclusively with WeChat Official Accounts (公众号), specifically Service Accounts (服务号). These accounts must be verified by WeChat, meeting their verification requirements. 
- Unsupported account types: Other WeChat account types, such as Enterprise WeChat (企业微信), are not currently supported by SleekFlow.
- Single account connection: You can connect only one WeChat Official Account per SleekFlow account. This integration supports a single set of webhooks configured within the WeChat dashboard.
Connecting your WeChat account to SleekFlow
There are 2 major steps you will need to complete to connect your WeChat account to SleekFlow:
- Gather the required information from WeChat Official Account Platform Settings
- Connecting the WeChat channel on SleekFlow
Gather the information required from WeChat Official Account Platform Settings
Here are the information that will be required to retrieve from your WeChat Official Account Platform Settings page:
- App ID
- App Secret
- Configure Whitelist IP address
- Download QR code
Retrieve App ID
You can follow the steps below to retrieve your App ID:
- Login to WeChat Official Account Platform and navigate to the "Basic Configuration | 基本配置" page in the left-hand column. You can find this section below “Development | 开发”.
- On the “Basic Configuration | 基本配置” page, you will be able to find your “App ID | 开发者ID”.
- Copy and store this AppID, which will be used in the later steps.
Retrieve App Secret
You can follow the steps below to retrieve your App Secret
- In WeChat Official Account Platform , on the same “Basic Configuration | 基本配置” page, to generate the App Secret | 开发者密码, you must complete two verification steps:
- First, scan the QR code displayed on the webpage. Then, re-enter your account password.
- Once you complete these security measures, a new App Secret will be generated.
- Copy and store this App Secret, which will be used in the later steps.
Configure Whitelist IP address
You will need to add SleekFlow’s IP address to WeChat’s configuration. You can follow the steps below:
- Return to the WeChat “Basic Configuration | 基本配置” page, and click “View | 查看” under the IP whitelist section.
- Add (by clicking “Modify | 修改”) the following SleekFlow IP address to the whitelist:
- You will need to check and copy your SleekFlow’s IP address. Sign in to SleekFlow.
- After signing in, hover your mouse pointer over the SleekFlow logo at the top left. Then, you will see the name of the server that is hosting your account
- Find and copy the IP address for different server locations:
IP address for the East Asian environment (server_location: "eastasia")
13.75.113.11013.75.113.4913.75.73.16913.94.35.12120.189.104.9720.189.109.9620.189.78.23840.83.115.12440.83.79.19052.139.152.3452.139.156.052.139.157.11452.139.157.14052.139.159.19652.139.159.25252.139.173.24052.139.173.24652.139.173.25052.184.90.17952.184.90.19852.184.90.24652.184.90.4952.184.91.10752.184.91.12452.184.91.13952.184.91.14152.184.91.16452.184.91.16752.184.91.20752.184.91.23452.184.91.2752.184.91.6652.184.92.17452.184.92.5052.184.93.452.184.93.8652.184.94.13752.184.94.17852.184.94.24952.184.94.4852.184.94.7152.184.95.11352.184.95.11652.184.95.12752.184.95.13852.184.95.15352.184.95.21752.184.95.22752.184.95.23652.184.95.3452.184.95.3852.184.95.5452.184.95.8252.229.248.1852.229.248.4552.229.248.60
IP address for the East US Environment (server_location: "eastus")
20.121.238.17920.121.238.18620.121.238.20920.121.238.21420.121.238.22920.121.238.25520.119.16.4620.121.239.1520.121.239.3220.121.239.4920.121.239.8720.241.240.2420.241.240.20520.81.78.2820.81.79.720.121.237.5520.121.237.11520.121.237.20020.121.237.20620.121.238.3620.121.238.8520.121.238.10920.121.238.11220.121.238.15820.121.238.17220.241.240.22620.241.241.420.241.241.3120.241.241.3420.241.241.4120.241.241.52IP address for SG SEA Environment (server_location: "sgsea")
20.198.191.3020.198.191.22420.205.240.5020.205.240.6120.205.240.25320.205.241.120.212.64.1620.205.241.3520.205.241.5320.205.241.5820.205.241.8120.205.241.11420.198.191.11820.44.210.19020.198.128.3220.198.184.10820.198.186.12420.198.189.15820.198.190.3220.198.190.12720.198.190.15520.198.190.17820.198.191.720.198.191.920.198.191.2320.205.241.12920.205.241.15320.205.241.15520.205.241.16620.205.241.17320.205.241.178
- Paste the IP address to the “IP whitelist configurations | IP白名單設置” module and confirm the changes
- Finally, verify your identify by scanning the QR code displayed on the webpage once again
Download QR Code
You can find your QR code on “Settings | 设置” -> “Account Info | 公众号设置”. Press “Download QR code |下载二维码” and choose 8cm.
⚠️ Important:
- Keep the WeChat Official Account Platform open while completing the connection. You will need to fill in information to WeChat in later steps.
- Please reconfirm your configuration for WeChat custom menu is completed before proceeding to the following step. The custom menu configuration will not be accessible on WeChat Official Account Platform after step 2 unless disconnecting with SleekFlow.
Connecting your WeChat channel on SleekFlow
Once you have gathered the required information from your WeChat account, you can follow the steps below to continue connecting your WeChat channel on SleekFlow:
- Go to SleekFlow “Channels” page by clicking on the
icon on the left navigation bar
- Select “WeChat” on the left-side menu to go to the “WeChat channel” page
- Click “Connect” on the top right corner of the screen
- You will be redirected to the “Connect WeChat” page
- Enter the following details on the page:
-
Channel name
Specify the name of the WeChat channel. This name will be used internally only and will not be visible to your customers -
App ID
Paste the App ID retrieved from WeChat Official Account Platform - App Secret
Paste the App Secret retrieved from WeChat Official Account Platform - QR code
Upload the QR code downloaded from WeChat Official Account Platform
-
Channel name
- Click “Next” to continue
- Next, you will need to copy and paste the following information to WeChat Official Account Platform. Please keep this page open until you have connected the channel
- Go to back to "Basic Configuration | 基本配置" >> “Development | 开发”. On the same page, click the “修改配置 | Change Configuration” button to open the Configuration menu.
- Copy the Webhook URL and Verification Token from the SleekFlow platform, and paste them into the corresponding fields on the WeChat “Basic Configuration | 基本配置” page.
If your Webhook URL still starts with azurewebsites.net, you’ll need to update it to the new domain format.- Replace only the beginning of the URL with:
https://api.sleekflow.io/ - For example:
https://api.sleekflow.io/wechat/webhook/471a6289b9b743c3b6ac-395a1992baea - ℹ️ Note: Do not change anything after
/wechat/. The full path must remain unchanged for the webhook to work.
- Replace only the beginning of the URL with:
- Then, generate an Encoding AES key and select “明文模式 | Plain Text Mode” for message encryption.
- Click “Submit” to save the settings. Once succeeded, a green message should appear.
You need to enable these changes to ensure messages are forwarded to the platform. Click the green “Enable | 启用” button. Once enabled, the button will turn red and display “Disable | 停用.”
- Return to SleekFlow, click “Done” at the bottom of the page.
- Your account has been successfully connected! Any messages sent to your WeChat Official Account will now appear in your SleekFlow Inbox.
