This guide walks you through how to connect your TikTok Business account to SleekFlow. Once connected, your team can reply to TikTok direct messages and leads directly in the omnichannel Inbox.
Before you begin
Make sure you meet all the requirements below before starting the connection:
- You have a TikTok Business Account
- Personal accounts are not supported. Upgrade or create one here.
- Set “Direct messaging” settings permission to “Everyone”
- Instruction: Go to TikTok app’s setting & privacy -> Privacy -> Messaging -> Permission setting -> Everyone”
- You have the right permissions in SleekFlow
- You must be allowed to manage channels. Refer to our Help Center article on Roles and Permission.
- You can grant all required TikTok permissions
- This includes access to messages, profile info, post interactions, and analytics.
⚠️ If any of these are missing, the connection may fail or some features may not work.
⚠️ Important eligibility note
TikTok Business Messaging is not supported for Business Accounts located in the UK, EU, Switzerland, or the US.
- Even if the connection is successful in SleekFlow, accounts from these regions cannot send or receive messages.
- TikTok only natively supports messaging for certain regions, and SleekFlow cannot provide service for accounts in the above regions.
To use TikTok Business Messaging with SleekFlow, you’ll need a registered TikTok Business Account from another supported region.
Step-by-step guide
Once you have prepared the above items, you can follow the steps below to connect your TikTok Business Messaging channel to SleekFlow
- Click on the
icon in the left navigation bar to go to the “Channel” page - Click on “TikTok Business Messaging” on the left-sided menu
- Click the “Connect” button at the top right corner
- You will be redirected to the “Connect TikTok Business Messaging” page
- Once you have reviewed the connection requirement in the page, click “Continue on TikTok”
- You will be redirected to TikTok to continue with granting the necessary permissions. Follow the instruction on the screen to sign in with the account you want to connect
- After signing in to your TikTok for Business account, you will be prompted to grant permissions to authorize the connection, including:
- Message access
- Profile info
- Comment and post management
- Video analytics
- Make sure you have toggled on all permission in this page
- Click “Continue”
Once it’s successfully connected, you will be redirected back to the “TikTok Business Messaging channel dashboard”, a success message will appear at the left bottom of the screen.