SleekFlow's Inbox feature allows you to manage and streamline your customer communications across various messaging channels, including WhatsApp, Facebook, Instagram, and many more. 

Send templates and interactive messages 

We support composing various message formats to enhance the communication experience for you and your customers. Some examples are listed below:

• Template messages: WhatsApp messaging channels allow the use of pre-approved templates for consistent, efficient communication. Please refer to this article to learn more about how WhatsApp templates work.
• Interactive messages: Certain messaging channels (e.g. WhatsApp) allow users to incorporate interactive elements into messages, such as list buttons or quick reply buttons. 
• Scheduled replies: If you wish to reply to your customers at a specific time, our “schedule message” feature allows you to pre-set a time to automatically deliver your message. Please refer to this article to learn more about how it works.

Filter conversations

You can filter conversations by a variety of different parameters, including:

• Messaging channel
• Labels
• Conversation assignee or collaborator
• Conversation status: open, snoozed, closed
• Assigned/unassigned
  

Assign conversations

You can manage your conversations and assign them to specific users as contact owner and collaborators or to a team.

To assign a contact to a user:

1. Navigate to the Inbox module
2. Click on the “Edit” button 
3. Select the conversation you want to assign 
4. Click on “Actions” 
5. Select “Update assignee” 
6. You can assign the conversation to yourself, a specific user, or a team

Please refer to this article to learn more about this feature.

Sending messages with SleekFlow AI

On our mobile app, you can leverage SleekFlow AI, our suite of AI-powered features and tools, to maximize the efficiency and effectiveness of your conversations with customers. 

With AI Writing assistant, you can enrich your drafted content within the inbox in the following ways:

• Perform grammar and spelling checks
• Change the tone of voice of the content
• Translate content to a variety of different languages
• Simplify content
• Expand or shorten content
• Convert drafted content into bullet points or numbered lists

To learn more about AI Writing assistant, please check out this article.

AI Smart reply

With AI Smart reply, you can generate message suggestions directly based on:

• Your recent conversation history
• Source materials uploaded to your AI knowledge base

To learn more about AI Smart reply, please check out this article.

Deep Linking 

A deep link is a URL or link that directs users to a specific location within an app, bypassing the app’s main landing page or home screen.

How does deep link works?

Deep link in SleekFlow allows you to quickly navigate to specific conversations or contacts with just one tap, eliminates the need for manual searches, saving time and making collaboration faster and more efficient.

Imagine you're part of a customer support team, and you need help with a specific customer conversation. Instead of explaining the details to your colleagues and having them search for the chat manually, you can simply share a deep link to the conversation. When your colleague taps the link, they are taken directly to the right conversation in SleekFlow, ready to jump in and assist. 

Set deep link parameters

SleekFlow’s mobile deep links provide users with the ability to automate interactions by directly opening conversations and inputting messages. To help users understand how to use deep links in SleekFlow, here’s an example of a complete deep link:

sleekflow://chat?message={message}&phoneNumber={phoneNumber}&templateId={templateId}&language={templateLanguage}&conversationId={conversationId}

Here are the explanation of each parameter you can use:

1. phoneNumber

• Required if conversationId is not provided
• This parameter identifies a contact by their phone number.
• The phone number must be formatted as {{countryCode}}{{phoneNumber}}.

For example, a contact with Malaysian phone number 12345678 and country code +60 should be formatted as 6012345678. When used, the system opens the conversation associated with the provided phone number.

2. conversationId

• Required if phoneNumber is not provided
• This parameter is a unique identifier for a specific conversation.
• It opens the chat associated with the provided conversation ID.
• To retrieve the conversationId from the URL, you will need to use the SleekFlow web version.

Imagine your customer support team is handling numerous ongoing conversations. By using the conversationId deep link, a support representative can open a specific customer’s chat directly by clicking on the link provided in an internal system or email. 

3. message (Optional)

• This parameter allows manual message content to be automatically pasted into the message box when the conversation opens.

For example: a sales representative can use the message parameter to pre-fill the message box with a personalized greeting such as: “Hi {{customer_name}}, we’ve just launched a new product that I think you’ll love! ”
When they open the conversation, the message is already prepared and ready to send with a single click.

4. templateId (Optional)

• This parameter refers to the unique ID of a WhatsApp CloudAPI template.
• When used, the system selects the corresponding template based on the provided template ID.

For example, your marketing team is running a campaign to inform customers about an upcoming sale. Instead of manually typing messages, they use the templateId parameter to send message templates. By clicking on a deep link, the correct template is automatically inserted into the conversation.

5. language

• Required only if templateId is provided
• This specifies the language of the message template.
• Supported languages include English, Chinese, and others.

For example, your business operates across different regions, with customers who speak various languages. When creating the deep link, you will need to manually specify the appropriate language code. For instance, if you're targeting customers in Hong Kong, you would set the language parameter to “zh_hk”, ensuring they receive the message in Traditional Chinese when the deep link is activated.