Customer messages you from a Click-to-WhatsApp ad

The “Incoming messages from CTWA ad” trigger is designed for conversations initiated by customers clicking on your Click-to-WhatsApp ads. You can use it to automatically send a welcome message, collect lead information, or direct the customer to a specific conversation flow.

Set up "Customer messages you from a Click-to-WhatsApp ad " trigger node

1. Click on the Customer messages you from a Click-to-WhatsApp ad node to open up its node form, which will appear on the right side of the screen
   
2. The node form contains the following fields for you to set up the trigger:

• Setup tab
  • Channel: Select the desired messaging channel(s) that will trigger the flow when a message is received from it. You can select as many channels as needed for this workflow.
• Filter tab
  • Enrollment conditions: When toggled on, you can set specific conditions at the “Filter” tab that the customer must meet in order to be enrolled into the flow. For example:
    • If you are running a campaign, you can filter to include only messages received from specific ads