Once you’ve created your AI Growth Widget, you can return at any time to update its settings, refine how it appears on your website, and adjust how visitors interact with it.

This article explains how to manage your widget across the four available tabs:

• Branding
• Basic settings
• Engagement
• Channels

Access your AI Growth Widget settings

To manage your widget:

1. Go to Channels by clicking the  icon on the left navigation bar
2. Click “AI Growth Widget” on the left-sided panel
3. You will be redirected to the AI Growth Widget settings page.

You’ll be able to switch between tabs and update your configuration at any time. Changes are saved automatically and reflected in the preview.

Branding

The Branding tab controls how your widget looks and how your business is presented to visitors.

Use this tab to configure your visual identity and default messaging.

Available settings

• Company logo: Upload a logo to represent your brand. This logo appears on the widget’s welcome screen and as the responder avatar in conversations.
• Primary color: Set the main color used for the widget button and primary actions.
• Secondary color: Define the color used for message bubbles in the chat interface.
• Live chat display name: Enter the name shown as the widget title. This is typically your company or product name.
• Sender display name: Define the name shown as the message sender in chat.
• Welcome message: Set the default message shown when a visitor starts a conversation on pages without a configured pop-up message.

These settings directly impact how your widget appears and how visitors perceive your brand during conversations.  

Basic settings

The “Basic settings” tab controls how your widget behaves and how it is presented to visitors. In this tab, you can configure the widget display mode and language settings.

Widget display mode

Under Widget display mode, choose how the widget appears on your website.

You can select between:

• Navigator widget: A center-bottom chat bar designed for guided engagement, with a focused chat experience and integrated sidebar
• Support widget: A corner chat icon that provides a familiar, non-intrusive support experience

For a detailed explanation of each display mode and their use cases, refer to Creating your AI Growth Widget. 

Language settings

Under Language settings, define the languages supported by your widget.

• Primary language: The default language used when a visitor’s browser language is not supported
• Additional languages: Add more languages to provide a localized experience for visitors
   

Visitors will see the widget in a supported language that matches their browser settings. If no match is found, the primary language is used.

Engagement

The Engagement tab controls how your widget proactively starts conversations with visitors.

Pop-up message

Under Pop-up message, you can create a default message that appears on your website to greet visitors and encourage them to start a conversation.

You can configure:

• Message name for internal reference
• Message content of up to 500 characters
• Display timing to control how many seconds to wait before showing the message

This message is used as the general pop-up shown across your website.

Page-specific pop-up message

Under Page-specific pop-up message, you can create tailored messages for selected pages on your website.

This is useful when you want to match the message to the page context. For example, you may want to show different messages on product pages, pricing pages, or landing pages.

When a page-specific pop-up message is configured, visitors on that page will see that message instead of the general pop-up message.
 

To add a Page-specific pop-up message:

1. Click “Add pop-up message” under the “Page-specfic pop-up message” section
2. A pop-up modal will appear
   
3. To set the message content, navigate to the “Content” tab to set the following items:
   1. Message title: The pop-up message title that will only be displayed internally for your teammates to recognize this pop-up message
   2. Message: Type the text you want to display. You can enter up to 70 characters.
      1. For example: Need help choosing a plan? Chat with us now!
          
4. To set conditions for when to show the pop-up message, navigate to the “Conditions” tab:
   
   1. Conditions define when and where your pop-up messages will appear. You must set at least 1 condition and can add up to 5 conditions per message. The pop-up will only display if the visitor meets all selected conditions.
   2. You can follow the steps below to set conditions:
      1. After entering your pop-up message content, go to the Conditions tab.
      2. Choose how you want the rule to work from the dropdown:
         1. Show when URL contains
         2. Show when URL contains exactly
         3. Hide when URL contains
         4. Hide when URL contains exactly
      3. Enter the matching criteria (For example https://catparadise.com/adoption).
      4. (Optional) Add additional conditions by clicking “+ Add condition”.
         1. Example: Show when URL contains /adoption AND after 10 seconds on the page.
      5. Set the time delay if needed: enter how many seconds after the condition is met before the pop-up should appear.
         
      6. Click “Save as draft” if you want to keep editing later, or “Save and publish” to activate the message.

Channels

The Channels tab controls how visitors can contact your business through the widget.

Collect customer data

Turn on Collect customer data to require visitors to enter their contact information before starting a conversation.

Once it’s turned on, you can choose which details to require:

• Phone number is required
• Email address is required

Visitors must enter the selected contact details before they can continue in the widget.

If both options are selected, visitors must provide both a phone number and an email address before starting the conversation.

Learn more about how contact form works in AI Growth Widget in our Help Center article on Collecting contact form with AI Growth Widget.

Live chat channel

If you have chosen Support widget as the Widget display mode, you can control whether visitors can chat with you directly in the widget by turning Live Chat on or off.

When Live Chat is enabled, visitors can start a conversation with your business directly in the widget on your website.

Use this setting when you want to make live chat available as one of the communication options in the AI Growth Widget.

External messaging channels

External messaging channels allow visitors to continue the conversation through other platforms instead of staying in the widget.

Only channels that are already connected in your workspace can be enabled.

For each channel, you can:

• Select a connected account (where applicable)
• Toggle the channel on or off

When enabled, these channels appear as alternative contact options in the widget. 

Next steps

After updating your settings, make sure to copy and install the latest widget snippet on your website so your changes can take effect on your live site.

You can then:

• Review your widget using the live preview to check how it looks and behaves
• Test the experience on your website to confirm the updated settings are working as expected
• Continue optimizing engagement and channel configuration based on your business needs