This article covers common TikTok Business Messaging errors that may occur during messaging or when connecting your TikTok Business Messaging channel to SleekFlow.
As TikTok may update their documentation regularly, we recommend referring to the official TikTok Business Messaging documentation for the most up-to-date information. SleekFlow reviews these updates and ensures users are guided to the latest resources when needed.
Error code is a numeric or alphanumeric code that indicates the nature of an error and, when possible, why it occurred. It helps you to identify the cause of a problem, a failing component, and the service actions that might be needed to solve the problem.
Here is a list of TikTok Business Messaging error codes, their possible causes, and suggested solutions:
Error code |
Description |
Possible cause and suggested solution |
40001 |
You don’t have permission to perform this action.
|
Check if your account has the right permissions for the API call you’re making. Contact your TikTok account admin if needed.
|
40002 |
There’s a problem with the parameters in your request. |
Check the API documentation and ensure all required fields are included and correctly formatted. Common issues:
|
40007 |
The object or URL you’re referencing doesn’t exist.
|
Double-check that you’re using a valid object ID or URL. Make sure it hasn’t been deleted or deprecated.
|
40100 |
You’ve hit the rate limit for this API.
|
Your requests are being throttled. |
40105 |
The access token is missing or incorrect.
|
Make sure you’re using a valid token. If needed, follow the steps in Authentication to generate a new one. |
40908 |
The file format you uploaded is not supported. |
Recheck the allowed file types in the documentation. Convert your file to a supported format and try again. |
40064 |
Your message was blocked due to messaging restrictions. |
TikTok’s messaging rules may be preventing this message from being sent. Contact your TikTok rep to check what rule is blocking the delivery. |
51065 |
A system error occurred. |
Try sending the request again. If the issue persists, reach out to your TikTok rep for support. |