This trigger activates when a label is removed from a contact or conversation, helping you adjust workflows dynamically as customer circumstances change. Here are some example use case:
- If the label “Trial user” is removed, enroll them into a Customer onboarding flow.
Set up "Label is removed from a contact" trigger
- Click on the “Label is removed from a contact” trigger node to open up its node form, which will appear on the right side of the screen
- The node form contains the following fields for you to set up the trigger:
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Setup tab
- Label: Select the label(s) that will trigger the flow when they are removed from a contact or conversation. If you select multiple labels, the system will use an OR condition, this mean the flow will be triggered when a contact has any one of the selected labels.
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Filter tab
- Enrollment conditions: When toggled on, you can set specific conditions at the “Filter” tab that the customer must meet in order to be enrolled into the flow.