Recover recently deleted contacts

Recover deleted contacts within 14 days

Written By Frieda Yip (Super Administrator)

Updated at September 25th, 2024

⚠️ Recently deleted contacts will be removed permanently after 14 days. They cannot be restored afterward.  

 

 

Accessing deleted contacts

Only users in Admin roles will be able to access the “Recently deleted contacts” page

 


You can access to the “Recently deleted contacts” page by following the steps below:

  1. Go to the Settings page by clicking the button in the menu on the left
  2. Under the “Contacts and data” section, click “Recently deleted contacts”
  3. You will be redirected to the “Recently deleted contacts” page 

 

Recovering a deleted contact

You can follow the steps below to recover a deleted contact:

  1. Contacts that are deleted within the past 14 days will be listed under the “Recently deleted contacts” page
  2. To recover a specific contact, you can follow the steps below:
    1. Hover on the contact you would like to restore
    2. Click on the button, and a dropdown menu will appear
    3. Select “Restore”
    4. The contact and its conversation and related custom object records will be automatically restored
       

Bulk recovering deleted contacts

To recover deleted contacts in bulk, you can follow the steps below:

  1. Select the contacts you would like to restore by checking the box next to the contact
  2. Once you have selected all of the contacts you would like to restore, click on the  button
  3. A pop-up modal will appear. Click “Restore” to restore the deleted contacts
  4. The contacts and their conversation and related custom object records will be automatically restored

 

Deleting contacts permanently

You can delete your contact permanently, by following the steps below:

  1. In the “Recently deleted contacts” page, hover on the contact you would like to delete permanently
  2. Click on the button, and a dropdown menu with appear
  3. Select “Permanently delete”
  4. A pop-up modal will appear, and you must confirm to proceed with the deletion
  5. Input the number of contact you are deleting and click delete
  6. The contact will be deleted from the system, and can no longer be recovered

 

⚠️ Please note that once the contact is deleted permanently, you will not be able to retrieve the contacts or the information conversations, and associated custom object records related to the delete contact.

 

 

You can also delete your contact permanently in bulk by following the steps below:

  1. In the “Recently deleted contacts” page, select the contacts you would like to permanently delete by checking the box next to the contact
  2. Once you have selected all of the contacts you would like to restore, click on the button
  3. A pop-up modal will display, and you have to confirm to proceed with the deletion
  4. Input the number of contacts you are deleting and click delete
  5. The selected contacts will be deleted from the system, and can no longer be recovered

 

⚠️ Please note that once the contact is deleted permanently, you will not be able to retrieve the contacts or the information and conversation records related to the delete contact.