The "Conversation status updated" trigger is used to monitor changes of customer conversation statuses, such as when a conversation is marked as "Open" or "Closed". You can use this to automate follow-up actions, update customer records, or notify relevant team members.
Set up "Conversation status is updated" trigger node
- Click on the Conversation status is updated trigger node to open up its node form, which will appear on the right side of the screen
- The node form contains the following fields for you to set up the trigger:
- Set up
- Conversation status updated: Select the conversation status update that will trigger the flow, so either when a conversation is opened or when it is closed
- Filter tab
- Enrollment conditions: When toggled on, you can set specific conditions at the “Filter” tab that the customer must meet in order to be enrolled into the flow