Change conversation status 

The Change conversation status action changes the status of a conversation to open or closed. Use this action to track conversation progress, automate actions based on status changes, or route conversations to specific queues based on status.

Set up "Change conversation status" action node

1. Click on the Change conversation status action node to open up its node form, which will appear on the right side of the screen
2. The node form contains the following fields for you to set up the action:

• Setup tab
  • Change to: Select the conversation status you would like the current one to be updated to