Add collaborator
The "Add collaborator" action adds another user or team member as a collaborator in the enrolled contact's conversation. Use this action to involve multiple users in complex conversations, facilitate collaboration, or provide additional support to customers.
Set up "Add collaborator" action node
- Click on the Add collaborator action node to open up its node form, which will appear on the right side of the screen
- The node form contains the following fields for you to configure your action:
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Setup tab
- Collaborator: Select the user(s) you wish to add to the conversation as a collaborator