To use Voice calls in SleekFlow, you’ll need a phone number with voice capabilities. You can purchase a new phone number directly in SleekFlow and configure it for inbound and outbound calls.

In this article, we’ll guide you through purchasing a Voice-enabled phone number, setting up Voice call settings, and understanding verification requirements if you also want to use the same number for messaging.
 

Purchase a phone number

Follow the steps below to purchase a new phone number for Voice calls.

1. Click the icon on the left navigation bar open the Channels page
2. Click on “SMS and Voice” on the left-sided panel
   
3. Click the “Add phone number “ button
   
4. Select “Buy a phone number” from the dropdown menu 
   

5. You will be redirected to the “Purchase phone number” page, where you can see a list of phone numbers available for purchase
   
   • On this page, you can:
     1. Filter by country (currently only the United States is supported).
     2. Filter by capabilities (SMS, MMS and Voice).
     3. Click “Refresh numbers” to load a new set of options.
   • Select your preferred phone number from the list and click “Buy”
   • Click “Refresh numbers” to load a new set of options
     
      
6. A pop-up modal will appear. Confirm the details and click “Confirm purchase”.
   
    
7. After you purchase the number, the monthly fee will be deducted from your SMS wallet balance.

Configuring voice settings after purchase

After purchasing a phone number, you can configure how it is used for Voice calls.

Set a display name

Add a display name to help your team identify the phone number.

Enable voice calls 

On the phone number setup page, you can turn on Voice calls for the number.

You can choose whether the number can be used for:

• Receive calls: Allow customers to call this number and reach your team in SleekFlow
• Make calls: Allow teammates to make outbound calls from this number

Set up call routing

Call routing determines who receives incoming calls to this number. You can route incoming calls to:

• Route to all available agents: Route incoming calls to available teammates in the workspace. Calls are distributed evenly using round-robin assignment. 
• Route to a team: Route incoming calls to available teammates in a specific team. Calls are distributed evenly using round-robin assignment.
• Route to a specific agent: Route calls directly to a specific assigned agent
• Route to contact’s assignees: Route calls to the teammate assigned to the contact. If they do not answer, the call will be routed to available members of their team. 

You can change the call routing setting at any time by clicking on the phone number details.