Search Zoho CRM records

The “Search Zoho CRM records” action node allows you to search for and retrieve a specific Zoho CRM record based on defined criteria. It is essential for workflows that require existing customer data to determine the next action.

To update a specific Zoho CRM record accurately, you will need to provide the relevant record ID. The “Search Zoho CRM records” action allows you to retrieve the correct record by searching Zoho CRM based on defined criteria. Once the matching record is found, its ID can be used in the “Update Zoho CRM record” action node to ensure seamless and precise data updates between platforms.

To set up the node, follow these steps:

1. Click on the “Search Zoho CRM records” action node to open up its form, which will appear on the right side of the screen
2. The node form contains the following fields for you to configure your action:
   1. Organization: Select the connected Zoho CRM organization. If you haven’t set up your Zoho CRM integration, refer to this Help Center article to learn more about Zoho CRM integrations.
      
   2. Object type: Choose the Zoho CRM object you want to search against. The options (Contact, Company, Deal, Ticket, or Custom object) are dynamically pulled from your connected Zoho CRM account.
   3. Set search conditions
      1. Property: Select the Zoho CRM property to match (e.g., email, phone, hs_object_id, domain, dealname, custom fields).
      2. Operator: Choose the comparison (e.g., equals, contains, starts with, greater than, less than).
      3. Value: Enter a static value or insert a variable (trigger, contact, or mid‑flow) using the picker. For example:
         1. Find contact by email: Property: email → Operator: equals → Value: {Contact: email}
            
            
             
      4. Handle error: Toggle this on to set up a fallback path whenever a search request fails. When enabled: 
         1. An additional branch will appear in the flow, specifically for failed requests
         2. You can configure this branch to define what should happen when the request cannot be completed, for example, create a new contact