The Reply post comment via direct message action allows you to follow up with users privately after they comment on your post.

Instead of replying publicly, this action node sends a direct message (DM) to the user who commented.

Use this action node to:

• Share detailed information or offers
• Collect customer information securely
• Start a 1:1 conversation for support or sales
  
   

Set up "Reply post comment via direct message" action node

1. Click on the Reply post comment via direct message action node to open its node form, which will appear on the right side of the screen

2. The node form contains the following fields for you to configure your action:

• Reply type: Select the type of message you want to send via direct message.
  • Message: Enter your message in the text field. You can personalize the message using variables
  • Media:  Upload or drag-and-drop the media file you want to send. 
• Like Facebook comment: Toggle this on to automatically like the original comment when the reply is sent.